Embassy English hosts thousands of international students each semester, each referred by an agent in their home country. With the agent commission structure becoming complex and unmanageable, I was retained to detail and document the processes for determining pricing (including discounts, promotions and commissions), enrolling the student, and invoicing. Based on the resulting process flows, … Read More
Research
GE Healthcare
This maker of hospital equipment (MRI, CT scanners, etc.) sought to identify environmental data by country in order to anticipate new regulations regarding environmental impact of large medical equipment. I gathered extensive third-party data from government and environmental agency sources and synthesized it with first-hand research from GE’s product groups to create a global heat … Read More